What to Do Right Now If Your Property Is Flooded
- Call us on 1800 958 138, and we dispatch immediately, any hour.
- If it is safe, turn the water off at the mains to stop more water from coming in.
- Switch the electricity off at the switchboard for any areas where water is present.
- Do not walk through standing water if the power is still on.
- Take photos or videos of the damage, as you may need them for your insurance claim.
- Move valuables and electronics out of the affected area where it is safe to do so.
- Do not use household fans or heaters. Without proper controls, they may spread contamination.
Trusted 24/7 Property Damage Restoration Expert in Melbourne
From the first inspection through to final moisture monitoring, we work carefully to restore your property as quickly and safely as possible. We address every form of water-related emergency, helping you reduce long-term risks and repair costs.
Our certified technicians do more than extract water and lay equipment. They find the moisture you can’t see using thermal imaging cameras and calibrated moisture meters, set up the right drying environment, check back daily, and don’t pack up until the numbers confirm your property is genuinely dry. Not surface-dry. Actually dry.
We’re not just any water damage contractors nearby; we are Melbourne’s industry leaders
Our Water Damage Cleanup Services – What’s Included?
We take care of the entire water damage restoration process, from the moment water enters your property through to the final moisture check. Whether you are dealing with 5 cm or 50 cm of water, our team can and will help you. Here’s what that includes
Emergency Water Extraction
Industrial-grade extraction removes bulk water from carpets, hard floors and subfloors fast. The quicker water is removed, the less material becomes permanently damaged.
Structural Drying
Air movers and dehumidifiers draw moisture from inside the structure, not just the surface. We dry the gyprock, framing, slab, and any other areas reached by water.
Timber Floor and Subfloor Drying
Specialist injection drying systems can save timber floors that may otherwise need full replacement. We work to preserve your floors before recommending removal.
Mould Remediation
If mould has already started, we follow IICRC S520 protocols, including containment, HEPA air filtration, removal of affected materials, and surface decontamination.
Sewage Cleanup
Sewage backflow is a biohazard. Our team follows the correct safety procedures for water extraction, sanitisation, antimicrobial treatment, and proper disposal.
Carpet Drying and Restoration
Wet carpets can often be saved. We extract, dry, sanitise, and re-lay the carpet, helping avoid replacement costs where restoration is possible.
Moisture Mapping and Thermal Imaging
Using FLIR thermal cameras and moisture meters, we locate hidden moisture behind walls and under floors that may not be visible to the naked eye.
Odour Treatment
Grey and black water can leave persistent smells that surface cleaning cannot remove. We use thermal fogging and hydroxyl treatment to neutralise odours at the source.
Insurance Documentation and Liaison
We provide detailed moisture reports, photographic records, and insurer-ready scopes of work. Where required, we can communicate directly with your insurer.
Not all water damage is the same; here’s what type you might be dealing with
The type of water determines how we respond. Getting this wrong is where cheaper operators cut corners. We classify correctly from the first inspection.
Category 1 — Clean Water
Burst supply lines, sink overflow, flexi-hose failure
Low immediate health risk, but if left untreated, it can degrade quickly. Treatment includes water extraction, structural drying, and moisture monitoring.
Category 2 — Grey Water
Washing machine, dishwasher, aquarium leaks
Moderate contamination risk. Sanitisation is required alongside drying, and antimicrobial treatment is an essential part of the process.
Category 3 — Black Water
Sewage backflow, storm flooding, river water
Biohazard. Requires full containment protocols, HEPA air filtration, decontamination, and safe material removal. Do not attempt DIY cleanup.
Need urgent help with water damage? Our team is available 24/7 across Melbourne.
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What happens if water damage is left untreated in Melbourne
- Mould starts within 48 hours
- Timber framing warps and rots
- Electrical hazards develop
- Health risks accumulate
- Ceilings and walls can collapse
- Insurance claims get complicated
Residential Water Damage Services in Melbourne
At Flood Services Melbourne, we know that water damage and floods don’t just affect buildings; they impact lives. That’s why we offer swift home water damage cleanup including:
- Bathroom or laundry floods
- Kitchen sink or appliance leaks
- Overflowing toilets
- Roof or ceiling leaks
- Burst hot water systems
- Wet carpets, timber, and tiles
As your local water damage specialists in Melbourne, we respond rapidly to minimise disruption and prevent further deterioration.
Commercial Water Damage Restoration
Water damage can be especially devastating to businesses, causing financial loss and safety hazards. Our commercial water damage services are designed for:
- Offices and retail stores
- Restaurants and hospitality venues
- Schools and childcare centres
- Factories and warehouses
- Medical and aged care facilities
We provide complete emergency water restoration Melbourne-wide, with flexible scheduling and minimal downtime.
Our Emergency Water Damage Restoration Process
Every situation is unique, but every job follows the same documented process. Here’s exactly what to expect.
You call — we dispatch immediately
No hold music, no call centres. We answer, get your details, and send a certified technician straight to you. Targeting your property within 60 minutes.
On-site assessment and moisture mapping
We use moisture sensors, thermal imaging, and inspection tools to identify affected zones and map the extent of the damage.
Water extraction and containment
Using commercial-grade vacuum systems and pumps, we remove standing water quickly and efficiently. For Category 2 and 3 events, we contain the affected area to prevent contamination spreading through your property.
Structural Drying & Dehumidification
We position air movers, dehumidifiers, and specialist injection systems to create a controlled drying environment that pulls moisture out of the actual structure
Step 5: Cleaning, Sanitising & Odour Removal
Antimicrobial treatments are applied to prevent mould before it starts. We eliminate bacteria, mould spores and odours
Final verification and documentation
We take final moisture readings to make sure your property is completely dry. We assist with insurance reporting, including detailed moisture reports, restoration documentation and invoices.
We Work With All Major Insurers
Flood Services Melbourne supports a stress-free claims process. We:
- Provide detailed damage assessments and reports
- Supply photographic evidence
- Coordinate with your insurer directly
- Offer guidance on what’s covered
- Help maximise your claim outcome
Whether you’ve had emergency water damage service Melbourne due to a storm or pipe failure, we’re here to help you through the paperwork.
Areas We Service
Our water damage services in Melbourne are available in:
- Melbourne CBD
- South Yarra, St Kilda, Prahran
- Carlton, Brunswick, Fitzroy
- Richmond, Hawthorn, Camberwell
- Footscray, Sunshine, Werribee
- Glen Waverley, Doncaster, Box Hill
- Dandenong, Frankston, Cranbourne
- Northern, Western, and Bayside suburbs
Wherever you are, we’re the water damage contractors nearby that you can depend on.
Frequently Asked Questions
How quickly can you respond to a water damage emergency in Melbourne?
We operate 24/7, every day of the year. Once you call our emergency line on 1800 958 138, our technicians aim to arrive at your property within the hour, whether it’s a burst pipe at midnight or storm flooding on a public holiday.
What types of water damage do you handle?
We handle all categories of water damage, including burst and leaking pipes, storm and flash flooding, appliance failures such as washing machines, dishwashers and hot water systems, roof leaks, sewer backups and drain overflows, and secondary water damage caused by firefighting efforts.
Are your technicians certified?
Yes. All our technicians hold IICRC (Institute of Inspection, Cleaning and Restoration Certification) accreditation, which means every job follows industry-approved, science-backed restoration standards.
Do you work with insurance companies?
Yes, we work with all major Australian insurers. We provide detailed damage assessments, moisture reports, photographic evidence and invoices, and we can liaise directly with your insurer to help streamline your claim.
Can wet carpet be saved, or does it need to be replaced?
In many cases, carpet can be saved if it is dried quickly and treated properly. We extract trapped water, dry the underlay and subfloor, and apply antibacterial and antifungal treatments. If replacement is the better option, we will give you honest guidance rather than carry out unnecessary restoration work.
How long does it take to dry out a property after water damage?
Drying time depends on the extent of the damage, the materials affected and how quickly work begins. Minor incidents may take 2–3 days, while significant flooding involving wall cavities and subfloors can take longer. We use continuous moisture monitoring to confirm your property is completely dry before we finish.
Will mould grow after water damage?
Mould can begin developing within 24–48 hours of water exposure, which is why fast action is critical. Our team includes certified mould remediation specialists who perform moisture mapping, identify hidden damp zones, apply antimicrobial treatments and remove mould-damaged materials if needed.
Is sewage or drain overflow water dangerous?
Yes. Sewage backups are classified as Category 3 (black water) and contain harmful bacteria and pathogens. Never attempt to clean this yourself. Our team uses professional sanitisation procedures and protective equipment to make your property safe again.
Do you offer services for commercial properties?
Yes. We provide commercial water damage restoration for offices, retail stores, restaurants, schools, childcare centres, factories, warehouses, and medical and aged care facilities, with flexible scheduling to minimise business downtime.
What should I do while waiting for your team to arrive?
If it is safe to do so, turn off the water source and electricity to affected areas, move valuables and furniture away from the water, and avoid walking on soaked carpet. Do not use household vacuums to remove water. Our team will handle the rest when we arrive.
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